Editorial Complaints Policy

Editorial Complaints Policy

Last Updated: 20 June 2023

At Ikonic Vapor Online Magazine, we strive to provide accurate, fair, and high-quality content to our readers. We value transparency and take complaints regarding our editorial content seriously. We are committed to addressing any concerns promptly and providing a fair and effective process for handling editorial complaints.

Submitting a Complaint:

If you have a complaint regarding any content published on Ikonic Vapor Online Magazine, we encourage you to submit your complaint in writing to our designated editorial complaints contact. Please include the following information:

  1. Your name and contact information.
  2. A clear and concise description of the content in question.
  3. The date of publication and the specific URL or title of the article or piece of content.
  4. The nature of your complaint, providing specific details and references as necessary.

You can submit your complaint by email to [email protected]

Complaint Review Process:

  1. Receipt of Complaint: Upon receiving your complaint, we will acknowledge receipt within [insert time frame] and provide you with an estimated timeline for our response.
  2. Review and Investigation: Our editorial team will thoroughly review and investigate your complaint. This may involve consulting relevant parties, reviewing the content in question, and considering any supporting evidence or references provided.
  3. Response and Resolution: We will provide a written response to your complaint within [insert time frame] of receiving it. Our response will outline our findings, any corrective actions taken, and an explanation of our decision.
  4. Appeals: If you are not satisfied with our initial response, you may request an appeal. Appeals should be submitted in writing within [insert time frame] of receiving our response. The appeal will be reviewed by a designated senior member of our editorial team who was not involved in the initial complaint review process. The decision of the appeals process is final.

Confidentiality and Privacy:

We treat all complaints with strict confidentiality and handle personal information in accordance with our Privacy Policy. Personal information provided in the complaint will only be used for the purpose of addressing the complaint and will not be disclosed to third parties unless required by law.

Good Faith and Responsible Complaints:

We encourage you to submit complaints in good faith and with responsible intent. We will not entertain malicious or unfounded complaints. We reserve the right to disregard complaints that do not meet our criteria for responsible and reasonable concerns.

Continuous Improvement:

We are committed to continually improving our editorial practices and addressing any shortcomings or mistakes promptly. Your feedback and complaints contribute to our ongoing efforts to deliver high-quality content to our readers.

Contact Us:

If you have any questions or concerns about our Editorial Complaints Policy or wish to submit a complaint

Date: 20 June 2023 The Ikonic Vapor Team